We pride ourselves on putting customers at the heart of what we do. Please find out how to make a claim here. Our lines are open 24 hours a day, seven days a week.
Trinity Lane has authorised Hadleigh Claims Management to deal with your claim on their behalf.
Policyholder new claims line: 0344 3814 420
Existing claims line: 0344 3814 599
To help us process your claim, please make sure you have your policy details to hand when you contact us. We will also need to hear the precise details of the incident.
The address to refer any claims correspondence to is:
Trinity Lane Insurance
Hadleigh Claims Management
13 Apton Road
If you’ve been involved in an accident with one of our customers that wasn’t your fault, we may be able to assist you. We can offer the following services:
If you were injured, we can also deal with your claim directly. We ensure that you’re fairly assessed and any required rehabilitation is provided. Coming to us directly ensures that you receive 100% of your damages.
By accepting our services, you ensure that your no claims bonus remains unaffected. You won’t need to pay any excess.
In the event of an accident, the following actions are required by law:
Policy excess is the first part of any claim made that you are required to pay. Your excess may vary depending on the type of claim or who was driving your car when an accident occurred. Please check your policy schedule for the policy excess amount.
If the cost of the repairs to your car exceeds the market value of your car, then it may be classed as being damaged beyond economical repair (or a ‘total loss’).
The market value is the cost of replacing your car with one of a similar specification, age, condition and mileage.
Hadleigh Claims Management has a nationwide network of approved garages, all of which have been personally selected because of their excellent customer service and quality repairs.
The service will:
If one of the approved garages, selected by the service, is chosen to repair the vehicle, a courtesy car will be provided. The courtesy car will be a small family saloon or similar and is provided free of charge for the duration of the repairs.
Please note, a courtesy car is NOT available IF any of the following apply to you:
At Trinity Lane, we aim to provide you with a high level of service at all times. We are sorry if you’re dissatisfied with the service you’ve received.
To file a complaint, please contact the insurance broker that arranged the insurance for you directly.
If you’ve contacted the broker and you are still unsatisfied with the way your complaint has been handled, please write to the following address.
The General Manager
First Floor Grand Ocean Plaza
Phone: 00350 200 74570
If you remain dissatisfied, please refer your complaint to the following address. You will need to fill in a complaint form first.
The Financial Ombudsman Service
Telephone: 0800 023 4 567
Please always quote your policy number as it will help us deal with your complaint promptly.